We were referred to the Residence Inn by a funeral home in Memphis as we had traveled in town to attend funeral over the weekend. We left a couple of items in the room and when we returned for them a couple of hours later, they were no where to be found. Nothing had been turned into lost and found. We were floored, we expected more from Marriott, more from a hotel with such high ratings and not mention this hotel was not cheap! We were told that we had to wait until Monday to speak with the Manager about the issue; we informed the staff that we were leaving that day and they gave us a grievance form to complete. We had to leave without our possessions. If you decide to stay please double and triple check your room before leaving.
I gave 2 stars instead of 1 due to the below being my only gripe about this hotel. It was clean, I loved the room and location. But its not great when your things are stolen by the staff.
I only stay at Marriott brand properties when I travel, and usually I always pick Residence Inns if available. At this location, it was not a typical level that I was expecting. This location seemed to be more of a Fairfield Inn with a kitchen. The breakfast selection was pathetic, with the sausage being burnt or dried out. The cheese was old and dried out also. The front desk staff at night was very nice, even though they did not even have an extra pillow since they were out and I had even requested it on my reservation. The morning staff was not as nice and even seemed annoyed that I came up to check out. Overall, I will not go back to this one, save your money, there are enough other hotels to choose from.
Definitely not what I expected from a Marriott brand. While the evening employees were friendly, they were unable to provide assistance when asked. The morning employees by comparison treated my wife as a bother when she was checking out. Not likely to stay here again. Will drive to the next one in any direction even if is 100 miles out of the way.
If I could give No stars I would... we booked the last available 2 bedroom suite and management was unable to open the door because of a mechanical glitch with the keyless door... it took over an hour to solve the problem...after 11pm... first...the night person fiddled with door for over 20 min unable to open the door and then disappeared for over 40min... she should of had us come downstairs... she should have known that it would take maintenance close to an hour to come...instead my tired 3 kids with all of our luggage waited in the hallway on the floor...there needs to be training on how to deal with guests under these situations.
Clean rooms, friendly staff, free daily breakfast and newspaper. Within walking distance to several restaurants and shopping. They even serve complimentary dinner a few nights a week. The suites are spacious with two bedrooms and two baths as well as a living area and full kitchen. The only downside is there is no pool on premises but you are allowed to use the pool at a neighboring hotel.
Residence Inn By Marriott Memphis Southaven is a US Lodging based in Southaven, Mississippi. Residence Inn By Marriott Memphis Southaven is located at 7165 Sleepy Hollow Dr, Southaven, MS 38671, USA.
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