Buying a car here is great but beware of service department they do not explain details of certain services to make an informed decision. Bought the oil change special good for 4 oil changes but after trading vehicle would not honor other 3 oil changes nor do partial refund. A year ago also had trouble with getting the black Friday special honored even though I was there at 7:10 a.m. but tried to stiff me for regular price because he " Didn't know I wanted the 50 percent off" that was good from 7 a.m. to 10 a.m. Really?? I guess this time Stan got his revenge very disappointing.
The people were nice but it took 4 hours to get my oil changed. Good thing is that I got to watch a lot of Food Network.
So after 4 and a half hours of waiting for 2 recalls to be fixed on my Jeep I decided to ask Ashley, the service advisor, how much longer it will be until my car is ready. She comes back to tell me that someone is about to start working on it and she thought I was dropping the car off and there were other cars ahead of me. That's complete BS because I was here when the service department opened and I had a reservation and in the 4 and a half hours I've been here I have seen people showing up long after I got here and leaving well before my car was even looked at and she has seen me sitting here in the waiting area multiple times. So I guess she believes that I can just leave my car somewhere and carry on with my day unimpeded? And no I don't have someone that can come and pick me up at a moments notice in the middle of a work day. Thank God I asked when my car would be ready or I'm sure I'd be here until closing time because they would push my recall repairs to the back of the line since they aren't making money off of fixing it.
Lamar in service deserves more than a 5 star. Great attitude all the way. He takes the time to explain things and isn't pushy. Hunter the young man that takes cars back is friendly and polite also. A nice young man. Mechanics are a little slow going. My job was suppose to be about 2 hours but it was 3. Of course I know why the extra hour helped there pay.
Tried to call for warranty work, was told that they were too busy but may be able to squeeze it in on a Monday. Called a second time on transmission tune up was sent to 3 different people only to have to leave a message that was not returned (yes I left my name and number) if you call more than 2 times looking for a PERSON to talk to about service your looked at as a nuisance and are told to leave a message that in my experience may not be responded too. Sucks they are a lot closer than dealerships in Memphis, but to get good service will travel.
Landers Chrysler Dodge Jeep Ram is a US Car Dealer based in Southaven, Mississippi. Landers Chrysler Dodge Jeep Ram is located at 315 Goodman Rd E, Southaven, MS 38671, USA.
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