Great service as always. Been doing business with Country Ford since 1996. No plans to change. Give them a 10 with 10 being the highest.
My experience with the sales department and Matthew Bortell was nothing short of excellent. It was one of the best, if not the best, experience I have had in purchasing a vehicle. However, my experience with the service department has been nothing short of frustrating.
Found a Ford Expedition EL I was interested in. Exchanged several emails with Cassie Hood. Verified vehicle was there, told her I would be coming Saturday to take a look. Told her I lived over an hour and a half away. Sent her a message Saturday morning verifying I was on my way. She replied to be sure and ask for her when I arrived. Walked in and asked for her, and she introduced me to a sales man. He told me right off that the Expedition had been sold already. Turned to Cassie and she said let me look. She did and said yes it's gone. Sorry. Really. That's it, sorry. Poor customer service. I asked for the owner. They told me he was not there. But they offered up the Sales Manager. I explained the situation and everything that had happened. He looked at me and said she would learn her lesson. Sorry. Wow. Very very poor customer service. I work for a bank and understand customer service very well. Please take my advice and stay away. I hope this reaches as many as possible. I drove a good way away and did my part to verify everything.
Great Experience. Everybody was helpful and he work was done quickly and on time. Been a customer here for over 25 years.
I have dealt with Country Ford for 25+ years. They have always been fantastic. I have no reason to go anywhere else.
Country Ford is a US Car Dealer based in Southaven, Mississippi. Country Ford is located at 95 Goodman Rd E, Southaven, MS 38671, USA.
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