Mrs. Mickey at the southaven location was a blessing today! I came into the store just browsing. I happened to see the couch that I've been watching on the website. She made sure that I left Day fully satisfied with every piece of the sectional I wanted!! I'm extremely satisfied! Diamond also took very good care of me when I was finishing my contract! Great place to shop, friendly people!
I had a negative option of this location due to an incident several years ago and swore I'd never be back. I stopped by tonight and Andre has changed my opinion. I was politely greeted and received stellar service which helped close a deal on two couches within 45 minutes. Will definitely be back!! Thanks again Andre!
Shopping went very smoothly. Customer service was good. I told the sales lady what I wanted and gave a price range. I was satisfied with my purchase.
Original purchase made on 8/3. Salesman was wonderful, but past that this company is a joke! I purchased 3 beds and they were delivered a week and a half later. My delivery was set for 4pm, however, the delivery guys called me 4 times within 30 minutes because they arrived early (12pm) and wanted to finish the delivery. When I arrived home they were in a hurry and had no time to even be polite. They damaged 2 of the 3 beds in their haste to be done. I had to call in to get the beds replaced. 2 and a half weeks later, I finally got the replacements delivered and the delivery guy was very polite, maybe a little too personable. A few days later my sons bed collapsed and he fell in the floor. Turns out that the original delivery guys were in too big of a hurry to put the 6 screws in that held the slats in place. I called in and a supervisor ordered the replacement screws and issued a refund on the delivery fee. Fast forward 20 days and still no screws. I called in and asked for a supervisor and "they are all in a meeting but we will have one call you back". 3 days later and still no call back. I returned the call that should have been made to me and waited on hold for 15 minutes. Supervisor says the same thing I've heard for 3 weeks, "the screws should be in next week. Once you get them call and set up a day for them to be put in". Today is 9/18/17, at the rate we are going, I may have the bed put together right by 10/3/17. My son is now scared to death of his bed and sleeping on the couch. Per the supervisor, "All sales are final"! From my view point they have to be or they wouldn't make any money and the company would have to shut down. I will NEVER step foot back in to Ashley home store and I will let everyone know of my horrible experience. Customer service stops at the store level!
This was the Best experience I’ve ever had buying furniture! I can’t wait to get my order in!! John, our salesman in Southaven, MS was awesome! He really made the whole experience wonderful. He made sure we knew what we wanted, figured the numbers out for us to get the most for our money, and walked us through every step. I hope every purchase in the future is this pleasant!!
Ashley Homestore is a US Furniture Store based in Southaven, Mississippi. Ashley Homestore is located at 6129 Airways Blvd, Southaven, MS 38671, USA.
Please contact with Ashley Homestore using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Ashley Homestore opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Furniture Store in Southaven