I am so impressed with the level of service and dedication demonstrated by Southaven Appliance and especially by Orlando. I actually feel pretty bad that so much time was spent attempting a repair that we ended up canceling due to the exorbitant cost. This company has earned our business forever. Thank you Southaven Appliance and thank you Orlando!
Today, we had the misfortune of learning that our washing machine that is less than 3 years old was basically beyond repair. The repair would cost more than what we paid for the washer brand new. Unfortunately for Orlando, that was only discovered after he had spent 5 hours working on the washer. He even had to go out and get additional tools to attempt to repair the washer as the inner workings had basically fused due to poor quality control.
In addition to Orlando’s commitment to excellent work and service, We were further wowed by the fact that in spite of the exorbitant amount of time that the fine team at Southaven appliance dedicated to attempting to repair our washer, they only billed us for the trip charge. I fully expected to be billed for the hours of labor that went in to the attempted repair, as well.
I wanted to take a moment to share our experiences with Southaven Appliance and their fantastic staff. Long story short, we have utilized their services on 3 separate occasions. On 2 of those occasions, we have had Orlando, their top notch service tech, come to our house to work on faulty appliances. On both occasions, my wife and I have been astounded at his commitment to ensuring that his customers are thrilled with the service provided.
Fabulous!!! Excellent Customer Service, staff very helpful, friendly. Purchased my washer/dryer great price.
I went here to get parts for my refrigerator, The staff is very knowledgeable and helped me find exactly what I needed. I checked prices of other stores and they gave me a better deal than anyone else.
Inconvenient working hrs. Other than that staff is great when i have questions. Only major problem is they don't stay open long enough. They are always closed when we get off work. Its forced me to buy my appliances at other places that are still open. We bought from sears and home depot. So until u extend ur hrs its not possible to get our buisness
Paid 650 for washer n dryer and both keep giving me problems, repair man came out to fix it and I'm still having the same problems. Very bad, I will never tell anyone to buy anything from this place.
Southaven Appliance is a US Home Goods Store based in Southaven, Mississippi. Southaven Appliance is located at 8734 US-51, Southaven, MS 38671, USA.
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