Worst customer service ever! Came in to purchase an iPhone. Then for the first 20 minutes, the sales associate insisted on discussing cars, hers, mines, daughters, husbands, friends, etc. As someone with ADHD, she totally threw off my concentration on what I was there for. Then, after I purchased the wrong phone, I immediately called the store and was told to come back in an hour because they were going to see if the manager could wave the restocking fee. Then, when I arrived at the store, I waited another 2 hours for the manager to tell me no she couldn't wave a $50 restocking. In the future, I will never do business with this store or any other store. I have to do business where the experience is all about the phone and not the extra stuff.
Josh is our rep there and he is so helpful. There is nothing he will not help you with. My boyfriend has some disabilities and he is wonderful to help out in anyway He truly is the best!!!
I've been with T-Mobile for over 10 years and if I could rate zero stars I would! I live in Southaven and originally went to the Southaven store off of Goodman Road. From the moment I stepped foot inside the Southaven store I felt UNWELCOME. There was no greeting, I felt if I was an inconvenience just from walking in. Not until I was walking out did I get an "Excuse me ma'am", which I replied "no thanks, ill go to another location". It was then I drove the additional 25 minutes to the Olive Branch location where I was greeted by BOTH associates with a warm welcome! Thank you to both women at the Olive Branch store for being friendly and helpful!!
T-MOBILE is a great wireless service provider. And this store has been here in the same spot since the powertel days of the company. Prices on par with other providers for devices. Plans are quality service at a good rate. Employees in this location are always friendly, and happy to help.
Nothing but liars, scammers, and lazy employees at this location!
T Mobile is a US Electronics Store based in Southaven, Mississippi. T Mobile is located at 1022 Goodman Rd E, Southaven, MS 38671, USA.
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