Terrica, the printing service supervisor is very unproductive, unprofessional and unknowledgeable of product, just simply lazy. No customer service assistance skills at all. I question management choice, in placing her in that position. My 4 year old has more customer courtesy and cooperation than she does. Will take all my future orders to another location.
I asked a young lady, after I was waited on, to help me because the original helper was doing something else. The young lady was extremely professional and typed everything for me. I didn't get her name but she attends the University of Memphis. I tried to guess her age and she is 22. I said 19. Quite the professional at that young age.
I purchased some decorative letterhead paper from Office Depot/Max and later went to Kinkos down the street to print, but to my surprise they said the did not have the capability to print on that paper. This is a printing company so I was stunned.
I returned to Office Depot/Max the following day to inquiry about printing off the document. The team member Christal helped me and not only did she know exactly how to print the document on the paper it was perfect, no smudging. She also made a suggestion to me regarding packing and labeling so I purchased those items and she printed off a custom label for me. The formal document looked so professional with the paper and the labeling.
Horrible service, 45 min to a hour wait with only two customers in the line beside myself just to print out a few copies and get two items scanned. I have been there quite a few times because they are closer to my home, but I will now be making the drive to a different location because of how much horrible service I get everytime I am there. They need to train staff on being more professional and to pick up the pace a bit.
She was extremely knowledgeable professional helpful and courteous. I was unaware of the extent of OfficeMax printing capacity but I am now a Customer for Life thanks to the wonderful assistance of Christal.
Staff is very knowledgeable on products. Always friendly cashiers. Very helpful when I need something that's not on the shelf. Overall highly satisfied and will return often
Office Depot is a US Electronics Store based in Southaven, Mississippi. Office Depot is located at 6808 Southcrest Pkwy, Southaven, MS 38671, USA.
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